Terms of Service

Charyx Labs ("we", "us", "our") is an AI product studio and business transformation agency operated as a partnership between its two founders. These terms govern the use of this website and, together with a written proposal or statement of work, every engagement we deliver — automation systems, AI agents, and software products.

Where a signed proposal, statement of work, or master services agreement says something different from these terms, that document wins for that engagement.

• Every engagement starts with a discovery call and a written proposal describing scope, deliverables, timeline, and price.
• Work begins when you accept the proposal in writing and the initial payment is received.
• Anything outside the written scope is a change request — we will quote it separately before doing it, so there are no surprise invoices.
• You agree to give us timely access to the people, systems, and information the work needs. Delays on access extend timelines accordingly.

Unless the proposal says otherwise, money is handled like this:

• Fixed-scope projects: 50% of the project fee is due up front before work begins, and the remaining 50% is due on completion, before final handover.
• Larger projects may be split into written milestones, each invoiced as it is delivered.
• Retainers and support plans are billed monthly in advance.
• Invoices are due within 7 days of issue. We accept bank transfer and the payment methods stated on the invoice.
• If an invoice is overdue, we may pause work until it is settled. Work already delivered remains payable.
• Third-party costs the engagement requires (hosting, platform subscriptions, API usage) are yours and are billed to your accounts wherever possible.

Handover happens after payment. Once the final invoice for an engagement is paid in full, we hand over everything the engagement produced:

• The deliverables themselves — workflows, agents, applications, integrations — deployed and working.
• Documentation for what was built and how to operate it.
• Source code, credentials, and account ownership for everything built specifically for you.
• A walkthrough session so your team can run what we built.

Until full payment is received, deliverables, documentation, and credentials remain with us. We never hold your pre-existing data or accounts hostage — anything that was yours before the engagement is always yours.

• On full payment, you own the bespoke deliverables we built for you.
• We retain ownership of our pre-existing tools, templates, internal libraries, and general know-how, and you get a perpetual licence to use them as embedded in your deliverables.
• We may describe the kind of work we did in generic terms in our portfolio, but we will not name you or show your materials without written permission — as promised in our Privacy Policy.

We treat everything you share with us as confidential. We never share your personal data or business data with any other client or any third party, except as needed to deliver your own engagement. This obligation survives the end of the engagement. The full commitment is set out in our Privacy Policy.

• We fix defects in delivered work free of charge for 14 days after handover.
• Ongoing support, monitoring, and iteration after that window are available under a support plan or retainer.
• Third-party platforms an engagement depends on (CRM platforms, automation tools, model APIs, cloud providers) are governed by their own terms and availability — we build on them carefully but do not control them.

We deliver the systems described in the proposal with professional skill and care. We do not guarantee specific business outcomes — revenue, lead volume, or conversion rates depend on factors outside any vendor's control. Advice we give is professional judgement, not legal, financial, or tax advice.

To the maximum extent permitted by law, our total liability arising out of an engagement is limited to the fees you actually paid us for that engagement, and neither party is liable to the other for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

• Either party may end an engagement with 14 days' written notice.
• You pay for all work completed up to the end date; we hand over everything that has been paid for.
• Deposits cover work already scheduled and begun and are non-refundable once work has started, unless the proposal says otherwise.

These terms are governed by the laws of India. Disputes will first be raised in good-faith discussion between the parties; failing resolution, they will be subject to the exclusive jurisdiction of the courts of New Delhi, India.

We may update these terms from time to time; the date at the top reflects the latest version, and engagements are governed by the version in force when the proposal was accepted. Questions? Use the Send Mail button on our contact page.